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Customer FAQs

If I don't find the answer to my question here, how can I find help?

If you can't find the answer to your question here, please contact the RnR Drinks Online Customer Support Team. You can email us on info@RnRdrinks.com or fax us on  +44 1905756860

We aim to respond to all enquiries within 24 hours.

Can I shop at RnRDrinks.com without logging in or registering?

Yes. The RnRdrinks.com website does not require you to register or login. You can browse, add products to your basket and buy from the website without logging in or registering. For repeat customers it helps to register at RnRdrinks.com  to make the online shopping experience as simple and user-friendly as possible.

How can I specify a delivery address which is different to the invoice address for my order? 

To be able to type in a delivery address which is different to the invoice address, e.g. if your order is a gift, then on the first checkout page in the section named "Select Shipping Destination" you are prompted "Deliver to a Different Address?" Here you must click on the box to the right. A tick will appear and you will be prompted for a delivery address on a later checkout page.

How can I pay for my order if I have problems paying using the online payment method? 

To avoid most issues which may occur when paying for your order please make sure on the Payment Page on which you enter your Credit/Debit Card details the Billing Address and Billing Postcode is amended, if necessary, to the address/postcode to which your card is registered. 

Providing an incorrect Billing Address/Postcode can result in the transaction not being authorised and may be subject to further authorisation checks which may delay the dispatch of your order. 

Sometimes a space in post code may cause an error, please check on payment page

Also please make sure the security code is entered exactly as shown on your card. For all cards except American Express, the security code is the last 3 digits printed on the signature strip. With American Express cards, the security code is the 4 digits printed just above the card number. 

If you experience any problems using the online payment method press the back button on your browser until you are redirected to the main RnRdrinks.com website. Your order should still be in the cache on your computer, you can then select the "Phone me for Card Details" Payment Method from the drop-down box on third/fourth checkout page. A Customer Services Representative will then call you to take payment details for your order. 


Do you have a minimum order level?

We have a minimum order value of £10 (excluding delivery charges). This can be made up of just one bottle. The delivery charge is fixed at just £6.95 for up to 6 bottles of wine or 12 bottles of spirits for delivery throughout mainland UK only. 

Can I pay using my American Express card?

Yes, you can pay online using your American Express card. Please make sure the Billing Address as shown on the page where you enter your card details is the same as the address to which your card is registered. Providing a different address can result in the transaction not being authorised and may be subject to further authorisation checks which may delay the dispatch of your order.

Does RnRdrinks.com deliver on a Saturday.

Saturday delivery must be selected from the "Class of Service" drop-down box on the second checkout page for an order to be dispatched on the Saturday delivery service. Please note the Saturday delivery charge is £14.99 for up to 12 bottles. For further details on Saturday deliveries please contact us on info@RnRdrinks.com


I don't want my personal address, which is the address to which my card is registered, to be shown on the Packing Sheet?

All orders placed on the website have a packing sheet enclosed with the order. The packing sheet contains the order number, invoice address, delivery address and product/s ordered. No pricing or discount information is provided on the packing sheet.

If you wish to send a business order using your personal Credit/Debit Card, you can enter your business address details for the invoice address. However on the Payment Page on which you enter your Card details please amend the Billing Address and Billing Postcode to the address/postcode to which your card is registered. Providing an incorrect Billing Address/Postcode can result in the transaction not being authorised and may be subject to further authorisation checks which may delay the dispatch of your order.

When paying for my order I get the message RnRdrinks.com would not accept the transaction due to an insufficient fraud checking score", what do I do?

This can be due to :

- the 3 digit Security Code (this is the last three digits above the signature strip on your card or the last 4 digits on the front of your card for American Express) being entered incorrectly.

- your Billing Address and Postcode on the Payment Page is incorrect (this is the address to which your Card is registered) 

- your Card Issuing bank has put your card on hold.

- If you originally entered any of the above details incorrectly please amend the Billing Address and Billing Postcode on the Payment Page to that address and postcode to which the Card is registered and proceed as directed on the page.

- If you continue to experience difficulties you can choose to email us with your phone number and we will call you to take credit card over the phone. 

Can I send a personalised message with my order?

Please contact info@RnRdrinks.com on personalized messages on the RnR Brew bottles themselves or can be inserted in box with bottle. Subject to volumes and additional costs 

What if the recipient of my order is not in when delivered?

Please note our courier company cannot leave orders without first obtaining a signature for the receipt of the order from someone proving they are 18 years of age or older. 

Our couriers will attempt delivery on up to 2 separate occasions. The second delivery attempt is usually made the following working day unless the courier is instructed otherwise by the recipient, using the couriers contact details on the delivery attempt card left.

If delivery is not possible on the second attempt the order can be collected from the recipient's local delivery depot for free. Our couriers will hold the order for up to five days after the second delivery attempt, thereafter the order will be returned to our Dispatch Depot. 

A majority of orders are delivered successfully on the first attempt however, where possible, we recommend a work address be provided as the delivery address to ensure the best chance of a successful delivery the first time.

You can also track the progress of your order by clicking on the link provided within the email you will receive once your order has been dispatched.

Will you deliver to my area?

We deliver to addresses throughout Mainland UK, Scottish Highlands, Scottish Isles. International shipments are subject to local laws and additional costs as they may levy.

How do I cancel an order I placed?

Cancelled orders yet to be dispatched.

Orders that have not yet entered our dispatch process can be cancelled by sending an email with details of your order to info@RnRdrinks.com this needs to be done same day as order. These orders will be cancelled and a full refund provided.

Cancelled orders already dispatched.

Orders which have entered our dispatch process or have been dispatched can be cancelled by sending an email with details of your order to info@RnRdrinks.com These orders will be provided with a full refund less all courier charges.

Please do not send back cancelled orders without first emailing info@RnRdrinks.com to obtain your RMA (Return Merchandise Authorisation) number.

For full details please see our terms and conditions.

What are the recommended PC requirements for using the RnRdrinks.com website?

In order to be able to use this site most effectively we recommend the following PC requirements:

Operating software: Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2000, Andriod, Macintosh OS X

Browser Software: Internet Explorer 7 and above, Firefox 3.6 and above, Google Chrome, Safari, Android or Opera

What if my goods are damaged, lost or has missing items when received?

On the rare occasion where your order is damaged, lost or has missing products these will either be replaced free of charge or a credit will be issued. Please see our Terms and Conditions for full details.

Why does RnRdrinks.com not have a telephone service?

You can contact us at RnRdrinks.com or by email on info@RnRdrinks.com or fax +44 1905 756860. Most enquiries are responded to within the day. We aim to respond to all enquiries within 24 hours. We do not have a telephone service as we aim to have a seemless ecommerce operation and corresponding by email and fax means all correspondence can automatically be filed safely and securely on our computer systems. 

Is it safe to give my credit/debit card details online? 

Your order and transaction details are encrypted using 256-bit SSL (Secure Socket Layer) technology, thus ensuring that they are transmitted safe and securely across the Internet. We hold a Thawte SSL Security Certificate. Thawte is the market leading provider for SSL security certificates. Please see our Security Section for further details.

If you have any further questions or concerns about the security of our service on the Internet, please contact our security and fraud prevention department on info@RnRdrinks.com

Can I pay by cheque?

Yes. To pay by cheque simply send your order and cheque by post to the address on the Contact Us section. Please make cheques payable to RnR Brew Ltd. The order will be dispatched once your cheque has cleared for payment.

How does RnRDrinks.com protect my privacy?

We are committed to protecting your privacy and will only collect, administer and process information in accordance with the Data Protection Act 1998. We will not sell your information to any third parties. Please see our Privacy Policy section for further details.