Terms & Conditions

1. Prices
The prices payable for the products that you order are clearly set out in the web site. If, by mistake,

we have under-priced an item, we will not be liable to supply that item at the stated price, provided

that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any

VAT payable unless otherwise stated. The price of the items does not include the delivery charge

which will be charged at the rates applicable at the date you place your order. The delivery rates

will be displayed in the Delivery Section of the web site. 

2. Minimum Order
Purchases on the website are subject to a £10.00 minimum spend (excluding delivery charges).

3. Availability 
If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible. 

4. Delivery 
We deliver only to addresses in mainland UK (England, Wales, Scotland)

We do deliver to the Republic of Ireland and the Channel Islands however at a higher shipping rate.

In addition, our couriers do not deliver to PO Box numbers. Orders to the Scottish Isles, Isle of Man

will attract an additional surcharge. 

A majority of orders are delivered on the required delivery date when specified,

however delivery on any particular date is not guaranteed.

Please note that when ordering if you specify a delivery date which is a Saturday.

Please note the Saturday Delivery service costs more than the standard Next

Working Day Delivery service.

Delivery times may be affected if there are stock availability problems or other unforeseen

circumstances. Please note the availability shown for each product in the Product Details page

is not real-time and on rare occasions items do run out-of-stock especially with popular items

For your security, the courier's paperwork must be signed, either at the recipients address or

a neighbouring address in order to acknowledge receipt of the Product/s. 

A Delivery Note detailing the Products supplied by RnR Drinks will be stored in one of your

delivered parcel/s, and this is your proof of delivery. 

If our courier attempts delivery at the delivery address, specified in the order, or as a fall-back

attempts delivery with a neighbour but cannot deliver the Products, the courier will retain the

Products and will leave a calling card with a Customer Services telephone number for you to

call in order to arrange re-delivery. Please note that the courier company can only arrange a

specific re-delivery date, and cannot arrange a specific re-delivery time. 

The courier will only attempt to deliver the Products on up to two separate days, after which a

further delivery charge may become payable. 

The products will be returned to our Dispatch Depot if they have not been collected from the

courier. For returned orders only the cost of the products ordered is refunded less the cost of

returning the order.

5. Age Restriction

We will not sell to anyone who is not 18 years of age or over, or as the law requires in each country. 
By placing an order you confirm that you are at least 18 years old. 

If you are buying a product/s as a gift - the recipient must also be over 18 years old or as law requires.

If our couriers are in any doubt about the age of the recipient on delivery, t

hey will request some form of ID. 

If the person receiving the order is unable to produce appropriate ID, unfortunately our

couriers will be unable to leave the products.

6. Order Cancellation
You may cancel your order at any time until seven days after the goods are received, but

you will be liable for the initial delivery cost. You will be responsible for returning the

products to us at your own cost.

The goods must arrive back at our Dispatch Depot unopened and undamaged. You can

cancel your order by emailing our Customer Services on

You will then be sent an email with details of your RMA (Return Merchandise Authorisation)

number and the returns address. The RMA number must be clearly displayed on your

returned order. Orders returned without first obtaining an RMA number will not be accepted.

Some corporate or large orders may be classified as Special Order. If an order is classified as

Special Order you will be advised of this by email or in a price quotation. If a Special Order

is cancelled after payment and products have already been ordered into a

dispatch warehouse to fulfil the order, such orders will be liable to a restocking fee of 25%

of the value of the products ordered.

All credits will be issued within 30 days of the cancellation, provided the goods have

been returned within that period. 

7. Returns

We will provide a full refund or replacement of any products that are faulty. We must be

notified of damaged or faulty products within 3 working days of receipt. We may require

the faulty products to be returned to us. We will arrange this as necessary.

On the rare occasion where the products delivered are different to those ordered we

must be informed of this within 3 working days of receipt. We will arrange a collection

of these products as necessary, once we have investigated the dispatch records for your order.

RnR Drinks Returns
Image House
34 Radford Way
CM12 0DX


8. Claims for Breakages

Upon receipt of your order, the order should be carefully inspected to make sure that it is

intact and in full. The courier must be informed of breakages or shortages at the time of delivery.

We will not accept any claims for breakages or shortages unless they are stated on the

couriers documentation. We must have confirmation of these breakages or shortages

within 3 working days of delivery.

9. Payment

You can pay for Products purchased from by using any of the following cards:

Visa, Mastercard, American Express, Visa Debit, Visa Electron, Maestro/Switch, and Solo.

You must give us authority for payment at the time of order.

We also accept Cheques. However such orders will only be dispatched once the cheque

has been received and cleared for payment. 

All card holders are subject to validation checks and authorisation by the card issuer.

We will not deliver any Products prior to these checks and authorisations being completed.

If your card issuer refuses to authorise payment to us, we cannot accept your order, and

will not be liable for any delay or non-delivery.

10. Product Information 
We endeavour to advertise our products accurately. However we cannot guarantee the accuracy

of information provided on our website about Products, such as photographs, images and

descriptions of the Products. Vintage years specified for wines and spirits can not be guaranteed,

as due to the very nature of these products they are of limited supply for any vintage year.

We constantly update the website with the correct vintage years as and when stocks of older

vintages are exhausted.

11. Governing Law
Your use of this website and any purchase by you on this website will be governed by English Law and will be

deemed to have occurred in the United Kingdom.


12. Importing Country Taxes

When ordering products from for delivery outside of the EU you will be subject

to import duties and taxes, which are levied once the package reaches the destination you chose.

All additional charges for customs clearance must be borne by you; we have no control over these charges.

Customs policies vary widely from country to country, so you should contact your local customs

office for further information. Also when ordering from, you are considered the

importer of record and must comply with all laws and regulations of the country in which you

are receiving the products. Your privacy is important to us and we would like our international

customers to be aware that cross-border deliveries are subject to opening and inspection by

customs authorities

13. Customer Services

If you have any order related queries, please email us at
For general queries, please email us at Most enquiries are

responded to within within 24 hours. is operated by RnR Drinks Limited. Registered Office:

C2, Perdiswell Park, Droitwich Road, Worcester WR3 7NW 

13. Statutory Rights
These Terms and Conditions do not affect your statutory rights as a consumer.